The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfil your order, you must provide me with certain information which was authorized by you for Etsy to provide to me. This information includes your name, email address, postal address, payment information, and the details of the product that you’re ordering.
I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support and if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
Your personal information is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data on file for a period of no more than seven years.
I do not store or process your information through third-party hosting services in the US or other jurisdictions outside of Etsy.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Calie Mowery, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. You may also send me at letter at:
Creations by Calie
11 B Circle
Lakehurst, NJ 08733
Most items are not to be machine washed or machine dried. Check each individual listing for care instructions. All the products are also shipped with care instructions.
I do NOT offer gift wrapping. If your item is a gift, please let me know so I do not put an invoice in the package.
I do not offer wholesale.
At this time, I am not accepting any custom or personalized orders.
All of my items are Ready to Ship. If your order is placed by 11:00 am NY EST it will ship the same day after that it will ship the next morning. For this reason, I do not accept cancellation on orders.
Monday - Friday 8:00 am to 5:00 pm
New York Eastern Standard Time
Due to time zones, please allow up to 8 hours for me to respond to e-mails.